Warranty Policy

1. Warranty Coverage

Entrixa products are covered under a limited warranty against manufacturing defects and hardware failures under normal usage conditions.

Warranty coverage may include:

• • Manufacturing defects
• • Hardware malfunction under normal use
• • Defective internal components
• • Technical repair or replacement support

Warranty duration may vary depending on product category and model.

2. Warranty Period

Warranty validity starts from the original purchase or invoice date.

• • Biometric Devices – As per product warranty terms
• • Access Control Devices – As applicable
• • Software & Cloud Services – Subject to subscription or agreement terms
• • Accessories & Consumables – Limited or no warranty, where applicable

Customers are advised to retain purchase invoices and warranty documents.

3. What Is Not Covered

The warranty does not cover:

• • Physical damage or accidental breakage
• • Improper installation or misuse
• • Unauthorized repair or modification
• • Water, fire, electrical surge, or environmental damage
• • Normal wear and tear
• • Damage caused by negligence or improper handling
• • Software configuration issues outside warranty scope

4. Warranty Claim Process

To request warranty support:

Step 1

Contact Entrixa support with:

• • Invoice or purchase details
• • Product serial number
• • Problem description
• • Images or videos (if applicable)

Step 2

Our technical team will review and troubleshoot the issue.

Step 3

If covered under warranty, repair or replacement instructions will be provided.

5. Repair & Replacement

Entrixa reserves the right to:

• • Repair defective products
• • Replace defective parts or units
• • Provide equivalent replacement products where applicable

Replacement or repaired products may carry the remaining original warranty period or a limited service warranty.

6. Service Charges

Warranty service may not include:

• • Onsite visit charges
• • Installation or reinstallation charges
• • Shipping or logistics expenses
• • Out-of-warranty repair costs

Applicable service charges will be communicated before processing.

7. Limitation of Liability

Entrixa shall not be responsible for:

• • Loss of data or business interruption
• • Indirect or consequential damages
• • Third-party software or system issues
• • Delays caused by logistics or external service providers

8. Policy Updates

Entrixa reserves the right to update or modify this Warranty Policy without prior notice. Updated versions will be published on this page.

9. Contact Us

For warranty support or related inquiries, contact:

Entrixa by Neuvin Electronics