Refund Policy

1. Eligibility for Refund

Refund requests may be considered under the following conditions:

• • Product received is damaged or defective
• • Wrong product delivered
• • Product has a verified manufacturing defect
• • Order cancellation approved before dispatch
• • Service or software issues covered under agreed terms

Refund eligibility may vary depending on product type and service agreement.

2. Non-Refundable Items

The following items or services are generally non-refundable:

• • Installed or activated software/services
• • Customized or special-order products
• • Products damaged due to misuse or improper handling
• • Products returned without original packaging or accessories
• • Service, installation, or onsite support charges
• • Products purchased under clearance or promotional offers (if applicable)

3. Return & Refund Request Process

To request a refund or return:

Step 1

Contact Entrixa support with:

• • Order Number / Invoice Number
• • Product Details
• • Reason for Refund Request
• • Supporting photos or videos (if applicable)

Step 2

Our support team will review the request and verify eligibility.

Step 3

If approved, return instructions or refund processing details will be provided.

4. Refund Processing Time

Once a refund is approved:

• • Refunds are generally processed within 7–15 business days
• • Refunds will be issued through the original payment method whenever possible
• • Bank or payment gateway processing times may vary

5. Order Cancellation Policy

Orders may be cancelled:

• • Before shipment or dispatch
• • Subject to order verification and approval

Once an order has been dispatched or shipped, cancellation may not be possible.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• • Notify us within 48 hours of delivery
• • Provide product images and purchase details
• • Our team will investigate and assist with replacement or refund options

7. Service & Software Refunds

For software, cloud services, integrations, or installation services:

• • Refunds depend on the service agreement or project scope
• • Completed implementation or activated subscriptions may not qualify for refunds

Please review service agreements before purchase.

8. Limitation of Liability

Entrixa reserves the right to:

• • Reject refund requests that do not meet policy conditions
• • Verify returned products before approving refunds
• • Modify this Refund Policy without prior notice

9. Contact Us

For refund or return assistance, contact:

Entrixa by Neuvin Electronics